*{box-sizing:border-box}:root{--navy:#052f6a;--navy2:#062650;--royal:#034d9d;--blue:#0878d1;--cyan:#04aef9;--ice:#f4f9fd;--pale:#eaf5fc;--ink:#10233d;--muted:#6d7e91;--line:#dbe7f0;--white:#fff;--success:#157f57;--warning:#a56409;--danger:#b3263e;--shadow:0 12px 36px rgba(5,47,106,.09)}body{margin:0;font-family:Lato,"Segoe UI",Arial,sans-serif;color:var(--ink);background:var(--ice);font-size:15px}a{color:inherit}.app-shell{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;width:270px;background:linear-gradient(180deg,var(--navy2),var(--navy));color:#fff;padding:24px 18px;display:flex;flex-direction:column;z-index:30;overflow:auto}.brand{text-decoration:none;display:flex;flex-direction:column;align-items:flex-start;padding:4px 8px 20px;border-bottom:1px solid rgba(255,255,255,.12)}.brand img{width:190px;max-height:108px;object-fit:contain;object-position:left center;filter:drop-shadow(0 4px 10px rgba(0,0,0,.08))}.brand span{font-size:12px;letter-spacing:.15em;text-transform:uppercase;color:#b7ddf5;margin:6px 0 0 8px}.nav{padding-top:18px;flex:1}.nav-section{font-size:11px;text-transform:uppercase;letter-spacing:.14em;color:#85afd1;padding:9px 12px}.admin-label{margin-top:18px}.nav-item{display:flex;align-items:center;gap:11px;padding:11px 12px;border-radius:10px;text-decoration:none;color:#dcebfa;margin:3px 0;transition:.18s ease}.nav-item:hover{background:rgba(4,174,249,.12);color:#fff;transform:translateX(2px)}.nav-item.active{background:linear-gradient(90deg,rgba(4,174,249,.25),rgba(4,174,249,.08));color:#fff;box-shadow:inset 3px 0 0 var(--cyan)}.nav-icon{width:22px;text-align:center;color:#4cc7ff}.sidebar-footer{padding:18px 10px 0;border-top:1px solid rgba(255,255,255,.12);color:#89acd0;font-size:12px}.main{margin-left:270px;min-height:100vh}.topbar{height:82px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 34px;position:sticky;top:0;z-index:20}.topbar h1{margin:0;font-size:24px;color:var(--navy);font-weight:900}.user-menu{display:flex;align-items:center;gap:10px}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--pale);color:var(--royal);font-weight:900;border:1px solid #cde7f7}.user-copy{display:flex;flex-direction:column;min-width:150px}.user-copy strong{font-size:13px}.user-copy span{font-size:11px;color:var(--muted)}.logout{font-size:12px;color:var(--royal);text-decoration:none;margin-left:8px}.content{padding:30px 34px 60px}.mobile-menu{display:none}.hero{background:linear-gradient(120deg,var(--navy),var(--royal));color:#fff;border-radius:18px;padding:27px 30px;position:relative;overflow:hidden;box-shadow:var(--shadow);margin-bottom:24px}.hero:after{content:"";position:absolute;width:410px;height:120px;border:9px solid rgba(4,174,249,.26);border-radius:50%;transform:rotate(-18deg);right:-110px;top:-30px}.hero h2{font-size:28px;margin:0 0 6px;font-weight:900}.hero p{margin:0;color:#cfe9fb;max-width:660px}.eyebrow{text-transform:uppercase;letter-spacing:.15em;font-size:11px;font-weight:900;color:var(--cyan)}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:24px}.stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:0 4px 16px rgba(5,47,106,.04)}.stat .label{font-size:12px;color:var(--muted);font-weight:700;text-transform:uppercase;letter-spacing:.06em}.stat .value{font-size:32px;font-weight:900;color:var(--navy);margin:8px 0 3px}.stat .sub{font-size:12px;color:var(--muted)}.grid-2{display:grid;grid-template-columns:1.35fr .9fr;gap:20px}.panel{background:#fff;border:1px solid var(--line);border-radius:15px;box-shadow:0 5px 20px rgba(5,47,106,.04);overflow:hidden;margin-bottom:20px}.panel-head{display:flex;align-items:center;justify-content:space-between;padding:18px 20px;border-bottom:1px solid var(--line)}.panel-head h2,.panel-head h3{margin:0;font-size:17px;color:var(--navy)}.panel-body{padding:20px}.table-wrap{overflow:auto}.table{width:100%;border-collapse:collapse}.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);padding:12px;border-bottom:1px solid var(--line)}.table td{padding:13px 12px;border-bottom:1px solid #edf3f7;vertical-align:middle}.table tr:last-child td{border-bottom:0}.table a{color:var(--royal);font-weight:700;text-decoration:none}.btn{border:0;border-radius:9px;padding:10px 14px;font-weight:800;font-family:inherit;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:7px}.btn.primary{background:var(--royal);color:#fff}.btn.primary:hover{background:#063f80}.btn.secondary{background:var(--pale);color:var(--navy)}.btn.danger{background:#fff0f2;color:var(--danger)}.btn.small{padding:7px 10px;font-size:12px}.btn.full{width:100%}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.form-stack{display:grid;gap:15px}.form-grid label,.form-stack label{display:grid;gap:7px;font-size:12px;font-weight:800;color:var(--navy)}input,select,textarea{width:100%;border:1px solid #cfdde8;border-radius:9px;padding:11px 12px;font:inherit;color:var(--ink);background:#fff;outline:none}input:focus,select:focus,textarea:focus{border-color:var(--cyan);box-shadow:0 0 0 3px rgba(4,174,249,.12)}textarea{min-height:92px;resize:vertical}.form-actions{display:flex;gap:10px;align-items:center;margin-top:16px}.badge{display:inline-flex;padding:5px 8px;border-radius:999px;background:#eaf2f8;color:#35546d;font-size:11px;font-weight:800}.badge.active,.badge.open{background:#e7f7f1;color:var(--success)}.badge.inactive,.badge.closed{background:#f0f2f4;color:#637282}.badge.suspended{background:#fff1e0;color:var(--warning)}.badge.critical{background:#fff0f2;color:var(--danger)}.flash{padding:13px 15px;border-radius:10px;margin-bottom:18px;border:1px solid}.flash.success{background:#edf9f4;border-color:#c9ecdd;color:#126343}.flash.error{background:#fff1f3;border-color:#ffd1d9;color:#982138}.empty-state{background:#fff;border:1px dashed #c9dbe8;border-radius:14px;padding:44px;text-align:center;color:var(--muted)}.empty-state h2{color:var(--navy);margin-top:0}.quick-list{display:grid;gap:10px}.quick-item{display:flex;align-items:center;justify-content:space-between;padding:12px 0;border-bottom:1px solid #edf3f7}.quick-item:last-child{border:0}.quick-item strong{display:block;color:var(--navy)}.quick-item span{font-size:12px;color:var(--muted)}.orbital-mark{width:54px;height:24px;border:4px solid var(--cyan);border-radius:50%;transform:rotate(-18deg);opacity:.65}.login-body{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 10% 10%,#edf9ff 0,transparent 35%),linear-gradient(145deg,#f9fcff,#eaf5fc);overflow:hidden;position:relative}.login-card{width:min(430px,calc(100% - 32px));background:#fff;border:1px solid #dceaf3;border-radius:22px;padding:30px 34px 24px;box-shadow:0 24px 70px rgba(5,47,106,.14);position:relative;z-index:2}.login-logo{width:245px;display:block;margin:0 auto 18px}.login-copy{text-align:center;margin-bottom:24px}.login-copy h1{font-size:28px;color:var(--navy);margin:7px 0 8px}.login-copy p{margin:0;color:var(--muted);line-height:1.5}.login-footer{text-align:center;font-size:11px;color:#8294a6;margin-top:22px}.login-orbit{position:absolute;border-radius:50%;border:18px solid rgba(4,174,249,.12);transform:rotate(-28deg)}.orbit-one{width:700px;height:220px;left:-270px;bottom:80px}.orbit-two{width:850px;height:260px;right:-380px;top:80px;border-color:rgba(5,47,106,.08)}.meta{font-size:12px;color:var(--muted)}.code-pill{font-family:ui-monospace,monospace;background:#edf5fa;border-radius:6px;padding:3px 6px;font-size:12px}.permissions{columns:2;column-gap:28px}.permission-row{break-inside:avoid;margin:0 0 8px}.permission-row label{font-size:13px;display:flex;gap:8px;align-items:flex-start}.permission-row input{width:auto;margin-top:2px}@media(max-width:1100px){.stats{grid-template-columns:repeat(2,1fr)}.grid-2{grid-template-columns:1fr}}@media(max-width:760px){.sidebar{transform:translateX(-100%);transition:.2s}.nav-open .sidebar{transform:translateX(0)}.main{margin-left:0}.topbar{padding:0 18px}.mobile-menu{display:inline-block;border:0;background:transparent;font-size:22px;margin-right:10px}.topbar>div:first-child{display:flex;align-items:center}.topbar h1{font-size:19px}.user-copy{display:none}.content{padding:20px 16px 45px}.stats{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.hero{padding:22px}.hero h2{font-size:23px}.permissions{columns:1}}@media(max-width:480px){.stats{grid-template-columns:1fr}.logout{display:none}}
/* v0.1.1: refined brand header + customer-scoped service desk */
.brand{align-items:center;padding:0 8px 20px}.brand img{width:205px;max-height:118px;object-fit:contain;object-position:center;filter:drop-shadow(0 5px 14px rgba(0,0,0,.14))}.brand span{margin:6px 0 0;color:#c9ebff}.badge.support{background:#e4f4ff;color:#07558e}.badge.customer{background:#ecf8f1;color:#176742}.badge.contractor{background:#f5f0ff;color:#6243a1}.badge.new{background:#e8f5ff;color:#0969a8}.badge.in_progress{background:#e8efff;color:#264fa0}.badge.waiting{background:#fff6df;color:#8b6200}.badge.resolved{background:#e8f8ef;color:#177047}.badge.low{background:#eff3f6;color:#5d7081}.badge.normal{background:#eaf5fc;color:#245b82}.badge.high{background:#fff2df;color:#985b00}.field-title{display:block;color:var(--navy);font-size:12px}.customer-access-list{border:1px solid var(--line);border-radius:10px;max-height:210px;overflow:auto;background:#fbfdff}.check-row{display:flex!important;grid-template-columns:none!important;align-items:center;gap:9px!important;padding:10px 12px;border-bottom:1px solid #edf3f7;font-weight:700!important}.check-row:last-child{border-bottom:0}.check-row input{width:auto}.ticket-head{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:20px}.ticket-head h2{font-size:25px;color:var(--navy);margin:4px 0 6px}.ticket-ref{font-size:12px;font-weight:900;letter-spacing:.09em;color:var(--cyan);margin-top:10px}.ticket-meta{font-size:12px;color:var(--muted)}.ticket-badges{display:flex;gap:7px;flex-wrap:wrap}.back-link{text-decoration:none;color:var(--royal);font-size:12px;font-weight:800}.grid-ticket{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(290px,.65fr);gap:20px}.ticket-body{font-size:15px;line-height:1.65}.thread{display:grid;gap:12px}.message{border:1px solid var(--line);border-radius:12px;padding:15px;background:#fbfdff;line-height:1.55}.message.internal-note{background:#fff9e9;border-color:#f2df9d}.message-head{display:flex;gap:9px;align-items:center;flex-wrap:wrap;margin-bottom:7px}.message-head strong{color:var(--navy)}.message-head span{font-size:11px;color:var(--muted)}.message-head b{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:#866100;background:#ffeeb8;border-radius:999px;padding:3px 7px}.reply-box{border-top:1px solid var(--line);margin-top:20px;padding-top:20px;display:grid;gap:13px}.reply-box label{display:grid;gap:7px;font-size:12px;font-weight:800;color:var(--navy)}.detail-list{display:grid;gap:0}.detail-list>div{display:flex;justify-content:space-between;gap:14px;padding:10px 0;border-bottom:1px solid #edf3f7}.detail-list>div:last-child{border-bottom:0}.detail-list span{font-size:12px;color:var(--muted)}.detail-list strong{text-align:right;font-size:13px;color:var(--navy)}.empty-inline{padding:22px;text-align:center;color:var(--muted)}@media(max-width:900px){.grid-ticket{grid-template-columns:1fr}.ticket-head{flex-direction:column}}

/* v0.1.2: approved Tec-Fix logo treatment and customer-context service desk */
.brand{align-items:stretch;padding:0 6px 20px}.brand img{width:100%;height:auto;max-height:none;object-fit:contain;object-position:center;display:block;background:rgba(255,255,255,.96);border-radius:14px;padding:8px;filter:none}.brand span{text-align:center;margin:9px 0 0;color:#c9ebff}.filter-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 18px;border-bottom:1px solid var(--line);background:#f8fbfe}.filter-bar form{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.filter-bar select{min-width:190px;padding:8px 10px}.customer-context-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px}.customer-context-head .eyebrow{display:block;margin-top:12px}.customer-context-head h2{font-size:28px;color:var(--navy);margin:4px 0 5px}.quick-item a{text-decoration:none;color:inherit}@media(max-width:760px){.customer-context-head{flex-direction:column}.filter-bar{align-items:stretch;flex-direction:column}.filter-bar form{display:grid}.filter-bar select{min-width:0}}

/* v0.1.3: secure credential vault + federated device/network foundation */
.context-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.actions-cell{white-space:nowrap}.actions-cell .btn{margin-left:4px}.secret-value{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;max-width:66%;overflow-wrap:anywhere}.secret-value.multiline{white-space:normal;text-align:left}.vault-reveal{border-color:#bfe3f7;box-shadow:0 10px 28px rgba(4,174,249,.09)}.architecture-strip{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:15px;margin-bottom:20px;background:linear-gradient(120deg,#f7fbfe,#eef8fd);border:1px solid var(--line);border-radius:15px;padding:17px 20px}.architecture-strip>div:not(.architecture-arrow){display:grid;gap:4px}.architecture-strip strong{color:var(--navy)}.architecture-strip span{font-size:12px;color:var(--muted)}.architecture-arrow{font-size:24px;font-weight:900;color:var(--cyan)}#federated-fields{display:grid;gap:15px;padding:14px;border:1px solid var(--line);border-radius:10px;background:#f9fcff}.badge.planned{background:#eef3f7;color:#587084}.badge.online{background:#e7f7f1;color:var(--success)}.badge.offline,.badge.error{background:#fff0f2;color:var(--danger)}.badge.disabled,.badge.archived,.badge.retired{background:#f0f2f4;color:#637282}.badge.discovered,.badge.pending{background:#e8f5ff;color:#0969a8}.badge.managed{background:#e8f8ef;color:#177047}.badge.none{background:#f0f2f4;color:#637282}@media(max-width:760px){.context-actions{justify-content:flex-start}.architecture-strip{grid-template-columns:1fr}.architecture-arrow{transform:rotate(90deg);justify-self:center}.secret-value{max-width:55%}}

/* v0.1.4: customer-first workspace + knowledge-assisted ticketing */
.customer-subnav-wrap{margin:-2px 0 22px;overflow-x:auto;padding-bottom:2px}.customer-subnav{display:flex;gap:6px;min-width:max-content;background:#fff;border:1px solid var(--line);border-radius:13px;padding:6px;box-shadow:0 4px 16px rgba(5,47,106,.04)}.customer-subnav a{text-decoration:none;color:#587084;font-size:12px;font-weight:800;padding:9px 11px;border-radius:8px;transition:.15s}.customer-subnav a:hover{background:var(--ice);color:var(--navy)}.customer-subnav a.active{background:var(--navy);color:#fff}.knowledge-hero{display:grid;grid-template-columns:1.2fr .8fr;gap:24px;align-items:end;background:linear-gradient(120deg,#fff,#eef8fd);border:1px solid var(--line);border-radius:16px;padding:24px;margin-bottom:20px}.knowledge-hero h2{font-size:25px;color:var(--navy);margin:5px 0 7px}.knowledge-hero p{margin:0;color:var(--muted);line-height:1.5}.kb-search{display:flex;gap:8px}.kb-search input{min-width:0}.kb-grid{grid-template-columns:1.4fr .7fr}.kb-list{display:grid}.kb-row{display:flex;justify-content:space-between;gap:18px;padding:14px 18px;text-decoration:none;border-bottom:1px solid #edf3f7;transition:.15s}.kb-row:last-child{border-bottom:0}.kb-row:hover{background:#f7fbfe}.kb-row strong{display:block;color:var(--navy);margin-bottom:4px}.kb-row span{display:block;color:var(--muted);font-size:12px;line-height:1.4}.kb-scope{font-size:10px!important;text-transform:uppercase;letter-spacing:.06em;color:var(--royal)!important;font-weight:900;white-space:nowrap}.article-view{max-width:900px;margin:16px auto}.article-view h2{font-size:29px;color:var(--navy);margin:7px 0 8px}.article-kicker{font-size:11px;text-transform:uppercase;letter-spacing:.11em;font-weight:900;color:var(--cyan)}.article-summary{font-size:16px;color:var(--muted);line-height:1.55;border-bottom:1px solid var(--line);padding-bottom:18px}.article-body{font-size:15px;line-height:1.8;white-space:normal;color:#243a52}.kb-ticket-helper{border:1px solid #bae5fa;border-radius:13px;background:#f4fbff;padding:15px}.kb-helper-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:11px}.kb-helper-head strong{display:block;color:var(--navy);margin-top:3px}.kb-helper-head a{font-size:12px;font-weight:800;color:var(--royal);text-decoration:none}.kb-ticket-results{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-bottom:10px}.kb-suggestion{display:grid;gap:3px;background:#fff;border:1px solid #d9ebf5;border-radius:10px;padding:11px 12px;text-decoration:none}.kb-suggestion:hover{border-color:var(--cyan);box-shadow:0 5px 14px rgba(4,174,249,.08)}.kb-suggestion span{font-size:9px;letter-spacing:.08em;text-transform:uppercase;font-weight:900;color:var(--cyan)}.kb-suggestion strong{font-size:13px;color:var(--navy)}.kb-suggestion small{color:var(--muted);line-height:1.35}.badge.sent,.badge.viewed{background:#e8f5ff;color:#0969a8}.badge.accepted,.badge.paid{background:#e7f7f1;color:var(--success)}.badge.declined,.badge.overdue{background:#fff0f2;color:var(--danger)}.badge.issued,.badge.part_paid{background:#fff6df;color:#8b6200}.badge.draft,.badge.expired,.badge.cancelled,.badge.credited{background:#f0f2f4;color:#637282}@media(max-width:900px){.knowledge-hero,.kb-grid{grid-template-columns:1fr}.kb-ticket-results{grid-template-columns:1fr}}@media(max-width:620px){.kb-search{display:grid}.kb-helper-head{align-items:flex-start;flex-direction:column}.customer-subnav a{padding:8px 9px}}